Frequently Asked Questions

Q: WHERE ARE YOU LOCATED?

Our guesthouse is located right on the heart of the town of Tulum, in the Riviera Maya . We are service partners with more than 12 certified dive shops, all around Yucatan Peninsula. We can provide accommodation for 2 to 8 people in one of our three beautiful rooms, for 2, 3, and 4 – 8 ppl.

Please take a look to our rooms :

For two people, one double bed, air conditioner, kitchen and full bathroom
https://www.airbnb.com/rooms/18546575

For three people, one king bed and one twin bed (or three separate twins), air conditioner, kitchen and full bathroom
https://www.airbnb.com/rooms/18581342

Q: What are the check-in and check-out times?

Check-in is at 15h
Check-out is at 13h

Q: Which airport do I fly into?

Cancun is the nearest airport, and Tulum is located 1.5 hours south of the Cancun airport by car.

Q: Do I need a passport for travel to Mexico?

Yes, a valid passport is required to pass through Mexico. Please make sure to pack yours!

Q: How can I get to and from the airport?

We can arrange ground transportation for you, through a reliable and comfortable service that we have been using for some time now.  For each retreat we have created a shared schedule that you can plan your flights around if possible to save on transfers.  These details can be found for each individual retreat on the Itinerary or Includes pages.

More adventurous souls can take the local bus from the airport or town of Cancun.  Upon arrival at the airport you will see an ADO booth where you can get your tickets and ask for the current schedule (the attendants are Spanish-speaking in our experience, so brush up on your Español!).  One-way tickets are around $15usd. Buses take you to the town of Tulum (make sure not to go to the ruins) and from there you must take a taxi to the hotel.  Taxi prices vary from the town to different hotels along the beach road.

If you are renting a car and driving to Tulum :
From the airport, follow the main highway south, towards Playa del Carmen and Tulum. You will stay on this highway until you reach Tulum pueblo, past Playa del Carmen, Puerto Aventuras and Akumal. Once you reach Tulum, turn left at the second stop light, towards Boca Paila and Punta Allen (Before the main town). At the end of the road, you’ll hit a T intersection, this is the main beach road with hotels located both to the left and right.  Please ask us for specific directions.

Q: Is there electricity and outlets in the rooms?

Yes, we have electricity and internet connection 24/7

q: are the outlets the same as the USA?

Yes the outlets here in Mexico are the same as in the USA so you do not need to bring any kind of converter or adapter for charging your devices unless you are coming from other countries.  Please limit your items to low voltage pieces (no hair dryers, curling irons, etc are permitted).

Q: Are the rooms air-conditioned?

Yes, all our rooms are air-conditioned, and lot of fans.

Q: Do you accept credit cards? Can I use my credit card in Tulum?

Yes, we accept credit cards (Visa and Mastercard) for payments. Most local establishments accept credit cards but are best paid in cash.

Q: Can I pay for things in US Dollars in Mexico?

Yes, most places accept US Dollars but you will be given your change in Mexican pesos. We advise changing your money to pesos or taking pesos directly from the ATM machines located at the airport and in the town of Tulum.

Q: What is the weather like?

While we cannot predict the weather, it is usually sunny and comfortable here on the beach. July, August and September are the hottest months and December, January and February are the breeziest, especially in the evenings. Tropical showers are expected in August, September, October and November, but they usually pass quickly, leaving clear blue skies, lots of warmth and sunshine. The following link gives average temperatures and precipitation throughout the year.  See www.weather.com for current forecasts.

Q: What if I get sick and need a doctor?

If for any reason you may need a doctor, please ask in the reception of your hotel. We have a very good doctor in the town that has an office or can come to your hotel.

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