Frequently Asked Questions

Q: Which airport do I fly into?

Cancun is the nearest airport, and Tulum is located 1.5 hours south of the Cancun airport by car.

Q: Do I need a passport for travel to Mexico?

Yes, a valid passport is required to pass through Mexico. Please make sure to pack yours!

Q: How can I get to and from the airport?

We can arrange ground transportation for you, through a reliable and comfortable service that we have been using for some time now.  For each retreat we have created a shared schedule that you can plan your flights around if possible to save on transfers.  These details can be found for each individual retreat on the Itinerary or Includes pages.

More adventurous souls can take the local bus from the airport or town of Cancun.  Upon arrival at the airport you will see an ADO booth where you can get your tickets and ask for the current schedule (the attendants are Spanish-speaking in our experience, so brush up on your Español!).  One-way tickets are around $15usd. Buses take you to the town of Tulum (make sure not to go to the ruins) and from there you must take a taxi to the hotel.  Taxi prices vary from the town to different hotels along the beach road.

If you are renting a car and driving to Tulum :
From the airport, follow the main highway south, towards Playa del Carmen and Tulum. You will stay on this highway until you reach Tulum pueblo, past Playa del Carmen, Puerto Aventuras and Akumal. Once you reach Tulum, turn left at the second stop light, towards Boca Paila and Punta Allen (Before the main town). At the end of the road, you’ll hit a T intersection, this is the main beach road with hotels located both to the left and right.  Please ask us for specific directions.

Q: where are you located?

Our guesthouse & yoga studio is located directly on the beach in Tulum.  Traveling south we are located around kilometer 7.5 across from Hartwood Restaurant.  You will see a small rustic hotel called My Tulum Cabanas located in between Parayso and Tita Tulum.  Enter into My Tulum Cabanas, pass their little cafe and you will see a large white door with our ‘We <3 Yoga’ sign.  Come through that door and we will be waiting for you!

Q: What are the check-in and check-out times?

Check-in is at 3:00 pm
Check-out is at 12:00 noon

Q: Is there electricity and outlets in the rooms?

Tulum is an eco-zone and considered ‘off the grid’ for the most part.  We have electricity from dusk until 11pm and a few solar powered lights around the property until sunrise.  There are a few outlets available to you for charging any devices during hours of electricity.  Please keep in mind that electricity is generated from solar panels or generators so please use it sparingly.  Any devices requiring  high amounts of electricity to run should be left at home.  This includes any hair dryers, curling irons, kettles, etc.

q: are the outlets the same as the USA?

Yes the outlets here in Mexico are the same as in the USA so you do not need to bring any kind of converter or adapter for charging your devices unless you are coming from other countries.  Please limit your items to low voltage pieces (no hair dryers, curling irons, etc are permitted).

Q: Are the rooms air-conditioned?

No, air-conditioning in Tulum is a rarity.  Normally there is a lovely breeze coming off the beach and you will not miss your air conditioned climate. From October to May, the weather is very nice and breezy and it is cool in the rooms. In fact, it is often chilly at night. May through September are the hottest months. During this time of year we offer fans if you need them as it tends to be quite warm.

Q: Are there safes in the rooms?

We have a safe in reception to hold valuables for you. Tulum is very safe but we recommend leaving anything of real value at home just to be sure. You don’t want any extra tan lines anyway!

Q: Do you have internet access?

Wireless internet access is available at the house.  It is not the fastest or most reliable connection as the signals on the beach tend to come in and out, but you will be able to check your basics.   Computers are not available for clients to use but there are several internet cafes in Tulum pueblo, which can be reached by taxi.

Q: Do hotels provide filtered water?

Yes, filtered water is provided for you to fill your re-usable drinking container.  Please be sure you bring yours or we have them for purchase in our boutique.  All of the water, ice and beverages are prepared using filtered water and are completely safe.

Q: Do you accept credit cards? Can I use my credit card in Tulum?

Yes, we accept credit cards (Visa and Mastercard) for payments via our webpage. Most local establishments do not accept credit cards and are best paid in cash.

Q: Can I pay for things in US Dollars in Mexico?

Yes, most places accept US Dollars but you will be given your change in Mexican pesos. Most places and taxi drivers only extend a 10 : 1 exchange rate so we advise changing your money to pesos or taking pesos directly from the ATM machines located at the airport and in the town of Tulum.

Please DO NOT USE the ATM machines located along the beach road outside the convenient store across from Zahra.  There have been many cases of stolen cards.  Any actual bank ATM machines are safe to use but please cover the keypad with your hand when entering your PIN.  The ATM outside of Ahau Tulum is also safe to use.

Q: Are hotels pet friendly?

Recent laws have restricted pets on the beach and no pets are allowed.

Q: Are children welcome at hotels?

Absolutely.  Please let us know your child’s age and we will find you an appropriate child-friendly room to accommodate you.

Q: What is the weather like?

While we cannot predict the weather, it is usually sunny and comfortable here on the beach. July, August and September are the hottest months and December, January and February are the breeziest, especially in the evenings. Tropical showers are expected in August, September, October and November, but they usually pass quickly, leaving clear blue skies, lots of warmth and sunshine. The following link gives average temperatures and precipitation throughout the year.  See www.weather.com for current forecasts.

Q: How are the mosquitoes?

Generally, the mosquitoes tend to be out the most around July and August. During other times of the year, there are not so many mosquitoes. However, we recommend that you bring along some mosquito repellent just in case (bio-degradable of course!).

Q: What if I get sick and need a doctor?

If for any reason you may need a doctor, please ask in the reception of your hotel. We have a very good doctor in the town that has an office or can come to your hotel.

Q: Is Tulum safe?  Can I walk on the beach or around the town at night?

Our beaches and the town are both very safe and secure; you can walk during the day or at night time without any problems. You will need a flashlight for walking at night on the beach because it is very dark.  Tulum is a small Caribbean town with a main avenue bustling with restaurants, bars, shops, and markets. A little time spent roaming the streets of downtown Tulum is highly recommended (if you want to leave your beach chair!)

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